We are open Thursday to Tuesday, and shut Wednesday.

Do check ahead as due to parties we may have limited availabilities.

 

Please note that all bookings are non-cancellable and non-transferable* and clients are responsible for ensuring they book the right dates and times. 

*Please note our COVID Rebooking policy

 

COVID Rebooking Policy

In the event of a government restriction around operating we will refund all clients in full.

 

We understand that families may have existing bookings but have now been asked to isolate or have COVID symptoms and should remain at home. We do not offer cancellations or transfers typically, but if you email us your booking details we will put your ticket(s) back on sale, and if sold*, we will refund you the amount minus a £1 administration fee.

 

*we will consider tickets sold if all the tickets for the session have been sold. 

Frequently Asked Questions

 

Q: How much and how long is a session?

A: A session is 1 hour long and you may check out prices in the booking page.

Q: Do I have to book and pay to enter the cafe?

A: Entry to the cafe is free, and open to everyone. We sell delicious Monmouth Coffee, artisan baked goods, and fresh home made food.

 

Q: Do I need to pre-book play sessions?

A: Pre-booking is not essential but to avoid disappointment we suggest you check availability (and possibly booking) first. We do get busy weekday mornings, and on the weekends.

 

Q: Why are no play sessions are showing?

A: We release sessions about 2 months in advance. If a specific play session isn't showing then likely the session is booked for a party or private hire.

 

Q: Can more than one adult attend with a playzone booking?

A: We welcome additional adults to the cafe (with no charge) but we kindly ask one adult per playzone booking to help manage space. There may be discretion to allow more than one adult in during quiet periods but this is at the discretion of staff.

 

Q: Can I leave my children alone at the cafe?

A: No, we are not a creche, and all children must be supervised by their parents at all times.

 

Q: Do you have adult foods?

A: Yes as we run a cafe we have foods and drinks available for order. No outside foods are allowed.

 

Q: Can I bring outside food?

A: No, we run a cafe where you can order foods and drinks.